Carriage and Returns


Delivery is by Haulage Contractor  at a cost of £6.50 for orders over £20 and up to £99.99. Over £100 will be delivered free of charge within the UK only. Orders are normally despatched within 24 hours although this does not include Saturdays or Sundays.There is also an outlying regions charge of an additional £5 for the Highlands and Islands, Northern Ireland and the Isles of Scilly.
Delivery to Ireland, France, Germany, Denmark and Monaco is £16.50.
For delivery to the Channel Islands, Irish Republic, or any other European country not listed above or to the USA o Australia please e mail for a quote.

End of day for orders is 2.00pm. All orders received after this time will be treated as next day for processing purposes, even though we will try our best get urgent orders out after 2.00pm on the same day.In general we aim to deliver within 5 days of the order but most orders will be delivered within 48 hours.

In the event of stock shortages we will inform you by email or phone. You then can decide whether to wait for the item to come in or you can cancel the order.

Working days are Monday to Saturday excluding bank holidays.

We operate a no quibble 14 days refund policy but which excludes th cost of the return carriage . You may return any item within 14 days of receipt as long as
  • It is unused
  • It is undamaged
  • The packaging is complete and undamaged
  • The item is in a saleable condition
  • BEFORE RETURNING THE GOODS BY MAIL OR CARRIER PLEASE CONTACT US sales@justaddfood.co.uk
  • When we receive your return we will credit your card account or send a cheque for the cost of the product/s.


Faulty/Damaged Goods


If the goods we have sent you arrive damaged  then let us know within 48 hours and  we will replace or refund the cost without a fuss.

If the goods develop a problem during the first year then again contact us and we will endeavour to sort the problem out with a replacement or refund.

In both cases above we need the goods back before we can issue a refund or replacement

BEFORE RETURNING ANY GOODS BY MAIL OR CARRIER PLEASE contact us at  sales@justaddfood.co.uk or telephone 01823 252699 and we will arrange a collection.

Nothing in these terms and conditions affect your statutory rights.